Please bring the following with you to your appointment:
> Referral letter (please ensure that it is valid – check with our staff if you are unsure)
> Any previous x-rays and scans of the area of interest (please note we will need the films, not just the reports)
> Medicare card / Private Health Insurance membership card / Centrelink Pension (blue) card / DVA Gold card, as appropriate
> If this is a WorkCover claim, we will need your claim number and employer details (employer name, address, telephone number, contact person etc.)
> Reading glasses if required, as you may need to fill out paperwork for the hospital
> A list of any current medications and their doses that you are taking
> A list of any known allergies and symptoms
Please allow ample time for parking, as parking spaces at all hospital sites are limited. If you are a new patient, please arrive 10-15 minutes early to enable us to obtain your personal information. If you are late, we may need to re-book your appointment so as not to inconvenience other patients.
At your initial consultation, Dr Won will ask you questions regarding the history of your complaint, conduct a physical examination, and review your x-rays and scans. From this, he will then be able to determine the next step in your management.
You may be required to obtain further diagnostic investigations, such as additional scans or x-rays, MRI, blood tests, etc. If this is the case, Dr Won will see you for a subsequent consultation to explain the results and implement further plans.
Management may involve surgery, or other non-operative measures such as physiotherapy, medications, casts, splints, injections etc. Dr Won will discuss the most suitable management options with you.
As Dr Won consults on a wide range of issues, consultation times vary, depending on the complexity of each presentation. We always endeavour to run on time, however as with any medical practice, delays are sometimes unavoidable and we very much appreciate your understanding in this matter.
Our staff will inform you of the consultation fee when you book your appointment. Full payment is required at the time of consultation.
We accept payment by EFTPOS, Visa card, Mastercard, AMEX card, cash, or electronic funds transfer (internet banking). If you have a Medicare card and a valid referral letter, you will be able to take your receipt to a Medicare office and claim your Medicare rebate. We can also complete your Medicare claim online, if you have already registered your bank details with Medicare Australia.
Yes, we offer discount on consultation fees for Centrelink Pension (blue) valid card holders. Please obtain the consultation fees at the time of booking your appointment.
The surgeon’s and surgical assistant’s fees for your operation will vary according to the procedures you need done. An Estimate of Fees will be supplied to you at the time of surgery booking. Please be aware that occasionally, additional procedures during the surgery are required for your safety and optimal results, therefore the final cost may differ from the estimate given.
Dr Won charges rates in accordance with the Australian Medical Association schedule of fees, which reflect the complexity of surgery and involvement in post-operative aftercare. Most operations performed by Dr Won will attract a "Gap" charge, which is your out-of-pocket expense not covered by Medicare or your health fund. In general, patients are required to pay the full surgeon’s fee at least 3 business days prior to the operation date. A receipt will be provided after surgery is completed, which you can then take to your health fund and Medicare to claim your rebate. If additional procedures were performed during surgery resulting in additional fee, this must be paid in full before a receipt can be issued.
In some cases, according to our practice policies, your operation may attract a "Known Gap" or "No Gap". If a Known Gap is charged, this is also required to be paid at least 3 business days prior to your operation. Not all health funds participate in the "Known Gap" scheme – please contact your health fund directly to find out. If your operation attracts no gap, then there will be no out of pocket expense for your surgeon’s fee.
We do not charge a gap for hip replacement, knee replacement or knee arthroscopy.
Once you receive our Estimate of Fees, it is imperative that you check with your health fund provider to ascertain the amount of rebate that they will give back to you, as this is ultimately determined by your health fund and your level of cover.
There may also be other costs involved in your operation, including, but not limited to, anaesthetist’s fees, hospital excess payment, pathology services, radiology services and pharmacy medications. We advise that you check with relevant organisations if you have any queries about their fees.
If you would like to have your operation done at a private hospital but do not have private health insurance, you can choose to be a self-funded private patient. In this instance, it is very important that you check your costs with the hospital, as there will be additional charges for the hospital room, operating theatre fee, and any equipment or implant required during your surgery, amongst others.
Please speak with our friendly staff if you have any queries about Dr Won’s fees.
No, you do not have to have private health insurance. You can opt to be a ‘self-funded’ patient, but you will be responsible for paying all fees associated with your surgery, which includes, but is not limited to: surgeon’s fee, the hospital, anaesthetic and implant companies fees.
There are many people that may be involved in conducting your surgery – these include, but are not limited to: a surgical assistant, an anaesthetist, radiology, pathology, pharmacy, and the hospital. You may receive an account from any of these organisations, amongst others.